Newsletter

Shipping & Returns

AVAILABILITY AND DELIVERY

Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:

Standard - we aim to despatch within 1 working day from the date of the Order Confirmation for orders made up of under 5000 individual parts, occasionally orders over 5000 individual parts will take 1 extra working day to be despatched;

Working days are Monday to Friday, excluding UK Bank Holidays.
An individual part is classes as a stand alone product that may be sold in packages, (e.g. in 1000 letterheads an individual part is 1 letterhead).
Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.
All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.

QUANTITIES

All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.
You acknowledge that variations in respect of quantities are inherent within the printing industry.
Our liability in respect of shortages are as follows:
Quantities     No credit awarded          Refund calculated on a pro rata basis         Missing items replaced
25-100         Shortage of up to 5%     Shortage of between 6% to 20% inclusive   Shortage of 21% and over
101-1000      Shortage of up to 5%    Shortage of between 6% to 7% inclusive     Shortage of 8% and over
1001-5000    Shortage of up to 3%    Shortage of between 4% to 7% inclusive     Shortage of 8% and over
5001&over    Shortage of up to 2%    Shortage of between 3% to 4% inclusive     Shortage of 5% and over

All overages may be kept by you at no additional cost.

 

QUALITY

You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

 
RISK AND TITLE

The Products will be at your risk from the time of delivery.
Ownership of the Products will pass to you on delivery.

 

PRICE AND PAYMENT

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
These prices do not include VAT and delivery costs, which will be added to the total amount due as set out in the Basket section of the online ordering process.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
We do not store any credit or debit card data.

 

OUR REPLACEMENT POLICY

If you believe that a Product is defective, we may request that you return the product for our examination.
Our liability in respect of misprints are as follows;
Quantities     No credit awarded         Refund calculated on a pro rata basis     Defective items replaced
25-100         Misprints of up to 5%     Misprints of between 6% to 20% inclusive     Misprints of 21% and over
101-1000     Misprints of up to 5%      Misprints of between 6% to 7% inclusive      Misprints of 8% and over
1001-5000   Misprints of up to 3%      Misprints of between 4% to 7% inclusive      Misprints of 8% and over
5001&over   Misprints of up to 2%      Misprints of between 3% to 4% inclusive      Misprints of 5% and over

 

CLAIMS

Claims for damage, shortages or non delivery must be advised by phone or email within 30 days from the date that the Products were despatched.
We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.


OUR LIABILITY

Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).
We do not exclude or limit in any way our liability:

For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:

Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or
Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.


CLAIMS

Claims for damage, shortages or non delivery must be advised by phone or email within 30 days from the date that the Products were despatched.
We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.


WRITTEN COMMUNICATIONS

When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.


NOTICES

You must give notice to www.SonicPrint either at its registered office by registered post at your cost, or electronically using the messaging facility on our site. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:

Within 1 working day when given electronically; and
working days after the date of posting of any letter when served by post.

In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.


TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and
The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 17 above.


SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.